Document Summary - Privacy policy of Alpha & Omega Health, Inc.’s website alphamale.ai, and Alpha & Omega mobile application. This document describes the types of information collected from the user or that the user may provide when visiting the above website and how Alpha & Omega may use and disclose this information.
ALPHA & OMEGA HEALTH, INC.
PRIVACY POLICY
Last updated: Mar 10, 2023
Introduction
Alpha & Omega Health, Inc. and its subsidiaries ("Alpha & Omega" "we," or "us") owns and operates the website (the "Website") located at alphamale.ai and may have previously, now or in the future own and/or operate a Alpha & Omega mobile application (collectively, the " Platform"). Your access and use of the Platform, any part thereof, or anything associated therewith, including its content ("Content"), any products, including but not limited to, nonprescription products and prescription medications, or services provided through an/or in connection with the Platform or otherwise by Alpha & Omega, and any affiliated website, software or application owned or operated by Alpha & Omega (collectively, including the Platform and the Content, the "Service") are subject to this Privacy Policy unless specifically stated otherwise. Capitalized terms not otherwise defined in this Privacy Policy have the same meaning as set forth in the Alpha & Omega Terms and Conditions ("Terms and Conditions").
We respect and are committed to protect the privacy of users of the Service. This policy ("Privacy Policy" ) describes the types of information we may collect from you or that you may provide when you visit the Website and how Alpha & Omega may use and disclose this information in order to provide you with the Service.
If you are using the Service on behalf of an individual other than yourself, you represent that you are authorized by such individual to act on such individual's behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the "Last updated" section of the Privacy Policy.
Please note, if you are a resident of a European Union Member State, you are not permitted to use the Website and/or Service. If you are visiting the Website from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting the Website and/or otherwise communicating electronically with us, you consent to such transfers. Even if your jurisdiction does not have the same privacy laws as the jurisdiction where our servers are located, we will treat your information as subject to the protections described in this Privacy Policy.
Limitations on Use by Minors
Our Platform is not intended for children under 18 years of age and children under the age of 18 are not permitted to use our Platform. No one under age 18 may provide any information to or through the Website or Application. Alpha & Omega does not knowingly solicit or collect information from visitors under eighteen (18) years of age, and visitors under eighteen (18) years of age are not permitted to use the Service and/or submit their personal information on the Platform.
If we obtain actual knowledge that we have collected personal information through the Platform from a person under eighteen (18) years of age without verification of parental consent, we will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form.
If you believe we might have any information from a child under 18, please contact us at
- Alpha & Omega Health, Inc., Attn: Privacy Officer, 1317 Edgewater Dr #2377 Orlando, FL 32804, with a subject line of "Removal of Minor Information”. If you send by mail, please send by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery and tracking.
- By email: admin@alphamale.ai, with a subject line of "Removal of Minor Information"
For each Request for Removal of Minor Information, please state "Removal of Minor Information" in the email or letter subject line, and clearly state the following in the body of the request:
- The nature of your request
- The identity of the content or information to be removed
- The location of the content or information on the Platform (e.g. by providing the URL)
- That the request is related to the "Removal of Minor Information"
- Your name, street address, city, state, zip code and email address, and whether you prefer to receive a response to your request by mail or email.
We will not accept any Request for Removal of Minor Information via telephone or facsimile. Alpha & Omega is not responsible for failing to comply with any Request for Removal of Minor Information that is incomplete, incorrectly labeled or incorrectly sent.
Please note that we are not required to erase or otherwise eliminate, or enable erasure or elimination of such content or information in certain circumstances, such as, for example, when an international, federal, state, or local law, rule or regulation requires Alpha & Omega to maintain the content or information; when Alpha & Omega maintains the content or information on behalf of your Providers (as defined in our Terms and Conditions) as part of your electronic medical record; when the content or information is stored on or posted to the Site by a third party other than you (including any content or information posted by you that was stored, republished or reposted by the third party); when Alpha & Omega anonymizes the content or information, so that you cannot be individually identified; when you do not follow the aforementioned instructions for requesting the removal of the content or information; and when you have received compensation or other consideration for providing the content or information.
The foregoing is a description of Alpha & Omega' voluntary practices concerning the collection of personal information through the Service from certain minors, and is not intended to be an admission that Alpha & Omega is subject to the Children's Online Privacy Protection Act, the Federal Trade Commission's Children's Online Privacy Protection Rule(s), or any similar international, federal, state, or local laws, rules, or regulations.
Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Please review it carefully.
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this. • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this. • We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. • We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
You can ask us not to use or share certain health information for treatment, payment, or our operations. • We are not required to agree to your request, and we may say “no” if it would affect your care. • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. • We will say “yes” unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why. • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. • We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
You can complain if you feel we have violated your rights by contacting us using the information on the back page. • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696- 6775, or visiting www.hhs.gov/ocr/privacy/hipaa/ complaints/. • We will not retaliate against you for filing a complaint.
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions. In these cases, you have both the right and choice to tell us to:
- Share information with your family, close friends, or others involved in your care
- Share information in a disaster relief situation
- Include your information in a hospital directory If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a
In these cases we never share your information unless you give us written permission:
- Marketing purposes
- Sale of your information
- Most sharing of psychotherapy notes
In the case of fundraising:
- We may contact you for fundraising efforts, but you can tell us not to contact you again.
Our Uses and Disclosures
How do we typically use or share your health information?
We typically use or share your health information in the following ways.
Treat you
- We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for an injury asks another doctor about your overall health condition.
Run our organization
- We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services.
Bill for your services
- We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services.
Our Uses and Disclosures
How else can we use or share your health information? We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see:
www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html
Help with public health and safety issues
- We can share health information about you for certain situations such as:
- Preventing disease
- Helping with product recalls
- Reporting adverse reactions to medications
- Reporting suspected abuse, neglect, or domestic violence
- Preventing or reducing a serious threat to anyone’s health or safety
Do research
- We can use or share your information for health research.
Comply with the law
- We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests
- We can share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director
- We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests
- We can use or share health information about you:
- For workers’ compensation claims
- For law enforcement purposes or with a law enforcement official
- With health oversight agencies for activities authorized by law
- For special government functions such as military, national security, and presidential protective Services
Respond to lawsuits and legal actions
- We can share health information about you in response to a court or administrative order, or in response to a subpoena
Hospital Directory
We do not create or manage a hospital directory.
Our Responsibilities
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html. Changes to the Terms of This Notice We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.
Protected Health Information
When you set up an account with Alpha & Omega, you are creating a direct customer relationship with Alpha & Omega that enables you to access and/or utilize the various functions of the Platform and the Service as a user. As part of that relationship, you provide information to Alpha & Omega, including but not limited to, your name, email address, shipping address, phone number and certain transactional information, that we do not consider to be "protected health information" or "medical information".
However, in using certain components of the Service, you may also provide certain health or medical information that may be protected under applicable laws. Alpha & Omega is not a "covered entity" under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, "HIPAA"). Alpha & Omega is not considered a “covered entity” under HIPAA; provided, however, that one or more of the Pharmacies or Medical Groups (as defined in our Terms and Conditions) may or may not be a "covered entity" or "business associate" under HIPAA, and Alpha & Omega may, in some cases, be a “business associate” of the Pharmacies or Medical Groups. It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with Alpha & Omega, the Medical Groups, the Providers, or the Pharmacies.
To the extent Alpha & Omega is deemed a "business associate" however, and solely in its role as a business associate, Alpha & Omega, may be subject to certain provisions of HIPAA with respect to "protected health information," as defined under HIPAA, that you provide to Alpha & Omega, the Medical Group or the Providers (" PHI"). In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with PHI, "Protected Information" ), will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy. Protected Information does not include information that has been de-identified in accordance with applicable laws.
By accessing or using any part of the Service, you are agreeing that even if HIPAA does apply to Alpha & Omega, the Medical Groups, the Providers, or the Pharmacies, any information that you submit to Alpha & Omega that is not intended and used solely for the provision of diagnosis and treatment by the Medical Group and Providers, or prescription fulfillment by the Pharmacies, is not considered Protected Information, and will only be subject to our Privacy Policy and any applicable state laws that govern the privacy and security of such information. For purposes of clarity, information you provide to Alpha & Omega in order to register and set up an account on the Platform, including name, username, email address, shipping address and phone number, are not considered Protected Information.
Collection of Information
We collect any information you provide when you use the Service, including, but not limited to:
- Personally identifying information such as your name and contact data such as your e-mail address, phone number, and billing and physical addresses
- Your login and password and other account ("Account") registration details
- Demographic data (such as your gender, date of birth and zip code)
- Computer, mobile device and/or browser information (e.g., IP address, mobile device ID information, operating system, connection speed, bandwidth, browser type, referring/exist web pages, web page requests, cookie information, hardware attributes, software attributes)
- Third-party website, network, platform, server and/or application information (e.g., Facebook, Twitter, Instagram)
- Usage activity concerning your interactions with the Service and/or third-party websites, networks or applications accessed through the Service (e.g., viewing habits, viewing preferences, viewing history, number of clicks on a page or feature, amount of time spent on a page or feature, identify of third-party websites, networks, etc.)
- Billing, payment and shipping information
- Electronic signature
- Photographic or video images submitted for identification or non-diagnosis or treatment purposes, including photographs of your driver’s license or passport
- Information about third parties that you refer to us (e.g., name, email, and/or other contact information, relationship)
- Statements or content (e.g., comments, videos, photographs, images) and information about such statements or content, which you submit or publish on or through the Service or which are accessed via your public or linked social media pages (e.g., Facebook, Twitter, Instagram)
- Any other information you provide when you contact or communicate with us.
If you use your mobile device to visit, access or use the Service, then additional categories of information that we collect may include
- Your name associated with your mobile device
- Your telephone number associated with your mobile device
- Your geolocation
- Your mobile device ID information
- With your express consent, your contacts and/or contact information (e.g., names, telephone numbers, physical addresses, email addresses, photos) stored on your mobile device
- With your express consent, information about third-party software applications on your mobile device (including, without limitation, general software apps, downloadable software apps, social media apps).
We also collect certain medical information on behalf of the Medical Groups and your Providers, which may include, but is not limited to:
- Health and medical data you submit for diagnosis or treatment purposes, including information in any questionnaires or surveys you complete for these purposes;
- Previous doctors or other healthcare providers you visited;
- Date of visit;
- Images or videos you share for diagnosis or treatment purposes;
- Communications with Providers.
We may also receive information about you from our partners. For example, as part of our identity verification process, our vendor may send us information they have independently collected, such as your name, age, and estimated location. Our marketing partners may also send us information about you, even if you have not visited or registered on our site.
Alpha & Omega does not collect or create biometric information about you. To use some of our services, however, we may be required to verify your identity. If you are asked to submit proof of identity (such as a driver’s license or passport) we may share that and the selfie you shared with us with our identity verification partner, who may create biometric information about your face in order to verify that your selfie matches your proof of identity. Biometric information is not shared with Alpha & Omega and is deleted by our identity verification partner after completing the identity verification. Alpha & Omega may receive information extracted from your photos, such as information from your driver’s license and the confidence that there is a “match” between your two photos. We use this information to help verify your identity.
How Information Is Collected
Alpha & Omega might collect personal and non-personal information directly from you
- when you visit, access or use the Service;
- when you register with or subscribe to the Service or any products or services available through the Service;
- when you "sign in," "log in," or the like to the Service;
- when you allow the Service to access, upload, download, import or export content found on or through, or to otherwise interact with, your computer or mobile device (or any other device you may use to visit, access or use the Service) or online accounts with third-party websites, networks, platforms, servers or applications (e.g., your online social media accounts, your cloud drives and servers, your mobile device service provider); or
- whenever Alpha & Omega asks you for such information, such as, for example, when you process a payment through the Service, or when you answer an online survey or questionnaire;
- when you or a third party sends Alpha & Omega a comment, message or other communication (such as, by way of example only, email, letter, fax, phone call, or voice message) about you or your activities on or through the Platform, then Alpha & Omega may collect any personal or non-personal information provided therein or therewith.
In addition to the information we collect directly from you, we may also collect certain information from the Medical Group and/or Providers who provide treatment or other services to you in connection with our Service. This information may include, but is not limited to, diagnoses, treatment plans (including prescription details) and notes, and is accessible and visible through certain components of the Service.
We may also receive information from third parties that pay for your care or provide you with treatment, laboratory care or prescription medication, which may include, for example, your prescription history, insurance policy, insurance eligibility and coverage, and laboratory test results.
We also may receive personal information about you from our service providers who assist us with identity verification in connection with our Services, which may include information parsed from your driver’s license or passport, your estimated location, your address and how long you have lived there, and your contact information.
Finally, Alpha & Omega might use various automatic data collection technologies for tracking, data aggregation and/or data analysis, including, for example, the following:
- Cookies, which are small data files (e.g., text files) stored on the browser or the hard drive of your device. They may help store user preferences and activity and may allow a website to recognize a particular browser or device. There are several types of cookies, including, for example, browser cookies, session cookies, and persistent cookies. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
- Flash cookies, which are local stored objects. Like regular cookies, Flash cookies may help store user preferences and activity, and may allow a website to recognize a particular browser or device. Flash cookies are not managed by the same browser settings that are used for regular cookies.
- Web beacons, which are small electronic files in a website to monitor your activity on the website, and which can pass along information such as the IP address of the computer or device you use to view the website, the URL page on which the web beacon is located, the type of browser that was used to access the website, and previously set cookie values. Web beacons are sometimes used to collect advertising data, such as counting page views, promotion views or advertising responses. Disabling your computer's, device's or browser's cookies may prevent some web beacons from tracking or recording certain information about your activities.
- Scripts, which are pieces of code embedded in a website to define how the website behaves in response to certain key or click requests sent by the user. Scripts are sometimes used to collect information about the user's interactions with the website, such as the links the user clicks on. Scripts are often temporarily downloaded to the user's computer or device from the website server, and active only while the user is connected to the website, and deactivated or deleted when the user disconnects from the website.
- Analytic tools and services, which are sometimes offered by third parties, and which track, measure and/or generate information about a website's or program's traffic, sales, audience and similar information, and which may be used for various reasons, such as, for example, statistical research, marketing research, and content ratings research, and conversion tracking. Examples of the analytic tools and services which Alpha & Omega may use include Google Analytics and Taplytics. Alpha & Omega may also use other third-party analytic tools and services.
Please be advised that if you choose to block, reject, disable, delete or change the management settings for any or all of the aforementioned technologies and/or other tracking, data aggregation and data analysis technologies, then certain areas of the Platform might not function properly.
Some Content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, Medical Groups, Providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
By visiting, accessing or using the Service, you acknowledge and agree in each instance that you are giving Alpha & Omega permission to monitor or otherwise track your activities on the Service, and that Alpha & Omega may use the aforementioned technologies and/or other tracking, data aggregation and data analysis technologies. Notwithstanding the foregoing, Alpha & Omega does not permit third parties or third-party cookies to access any communications you have with the Providers, or medical information that you submit to the Providers for diagnosis and treatment purposes.
Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices. Please see below for more information.
Use of Information
In connection with providing the Service, we and our affiliates and service providers may use your information, subject to the limitations addressed in the Protected Health Information Section above, for a number of purposes, including, but not limited to:
- To present our Website and its contents to you;
- Verifying your identity and confirming your location;
- Administering your account;
- Fulfilling your requests and processing your payments;
- Facilitating your use of the Service and/or products or services offered through the Service;
- Communicating with you by letter, email, text, telephone or other forms of communication, including on behalf of your Provider(s) to facilitate telehealth services;
- Providing you with information about Alpha & Omega, the Pharmacies, the Medical Groups, the Providers and/or their businesses, products and services by letter, email, text, telephone or other forms of communication, including promotion and marketing;
- Providing you with customer support;
- Developing, testing or improving the Service and content, features and/or products or services offered via the Service;
- Improving user experiences with the Service;
- Analyzing traffic to and through Service, and monitoring the activities of you and others on or through the Service;
- Analyzing user behavior and activity on or through the Service;
- Conducting research and measurement activities for purposes of product and service research and development, advertising claim substantiation, market research, and other activities related to Alpha & Omega, the Service or products and services offered via the Service;
- Placing and tracking orders for products or services on your behalf;
- Protecting or enforcing the rights and properties of Alpha & Omega, and protecting or enforcing the rights and properties of others (which may include you);
- When required by applicable law, court order or other governmental authority (including, without limitation and by way of example only, in response to a subpoena or other legal process); or Alpha & Omega believes in good faith that such use is otherwise necessary or advisable (including, without limitation and by way of example only, to investigate, prevent, or take legal action against someone who may be causing injury to, interfering with, or threatening the rights, obligations or properties of Alpha & Omega, a user of the Service, which may include you, or anyone else who may be harmed by such activities or to further Alpha & Omega' legitimate business interests).
By submitting your personal information by and through the Platform, you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as amended from time to time (the “Rule”) and applicable state do-not-call regulations. As such, notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, and/or on applicable state do-not-call lists, we retain the right to contact you via telemarketing in accordance with the Rule and applicable state do-not-call regulations.
Disclosure of Information
We may disclose aggregated information about our users, and information that does not identify any individual (“De-identified Information”), without restriction and for any purpose not prohibited by applicable law.
We may disclose personal information that we collect or you provide as described in this privacy policy:
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
- To enforce or apply our Terms & Conditions and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Alpha & Omega, our customers, or others.
Subject to the limitations described in the Protected Health Information section above, we may disclose your information to third parties in connection with the provision of our Service or as otherwise permitted or required by law. For example, we may disclose your information to:
- Our subsidiaries and affiliates;
- Our third-party and service providers (collectively "vendors") that provide services to enable us to provide the Service, such as the hosting of the Service, data analysis, IT services and infrastructure, customer service, email delivery, and other similar services;
- Our vendors that provide services to enable us to run our business and administrative operations, such as legal and financial advisory services, auditing services, analytics and similar services;
- Our vendors that provide services to enable us to promote and advertise the Service and the products and/or services offered via the Service, such as ad platforms or ad-retargeting services, as well as comply with contact removal requests or requirements, such as mailing list removal services, do not call registries, and similar services;
- The Pharmacies, Medical Group or its Providers to enable them to provide services to you via the Service;
- Vendors as we believe necessary or appropriate to comply with applicable laws; and
- To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock with such third party.
Data Retention
Alpha & Omega may retain your information for as long as it believes necessary; as long as necessary to comply with its legal obligations, resolve disputes and/or enforce its agreements; and/or as long as needed to provide you with the products and/or services of the Service or Alpha & Omega. Alpha & Omega may dispose of or delete any such information at any time, except as set forth in any other agreement or document executed by Alpha & Omega or as required by law.
Similarly, the Medical Groups and Providers may retain your information for as long as they believe necessary; as long as necessary to comply with their respective legal obligations, resolve disputes and/or enforce its agreements; and/or as long as needed to provide you with the products and/or services of the Medical Groups and Providers. The Medical Groups and Providers may dispose of or delete any such information at any time, except as set forth in any other agreement or document executed by the Medical Groups or Providers or as required by law.
Transactions
In connection with any transaction that you conduct through the Service (e.g., the purchase or sale of any products or services on or through the Service), you may be asked to supply certain information relevant to the transaction, including, without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number and/or your email address. By submitting such information, you grant Alpha & Omega without charge the irrevocable, unencumbered, universe-wide and perpetual right to provide such information to third parties (e.g., payment processing companies, buyers on the Service, sellers on the Service) for the purpose of facilitating the transaction.
All credit card, debit card and other monetary transactions on or through the Service occur through online payment processing application(s) accessible through the Service. This online payment processing application(s) is provided by third-party online payment processing vendors, such as Stripe.
Additional information about Stripe, its privacy policy and its information security measures should be available on the Stripe website located at https://stripe.com/us/privacy or by contacting Stipe directly. Reference is made to the Stripe policies for informational purposes only and are in no way incorporated into or made a part of this Privacy Policy. Alpha & Omega' relationship with third-party vendors, if any, is merely contractual in nature, and these vendors are in no way subject to Alpha & Omega' direction or control; thus, their relationship is not, and should not be construed as, one of fiduciaries, franchisors-franchisees, agents-principals, employers-employees, partners, joint venturers or the like. Alpha & Omega cannot guarantee the privacy practices of the third-party payment processing service provider(s).
Jurisdictional Issues
The Service may only be used within certain states within the United States as described in our Terms and Conditions. Accordingly, this Privacy Policy, and our collection, use, and disclosure of your information, is governed by U.S. law.
Third Parties
This Website may contain links and/or widgets to third-party owned and/or operated websites including, without limitation, social media websites (“Social Media Pages”), as well as the websites of third parties such as the Providers and Medical Groups (collectively, “Third-Party Pages”). These links and/or widgets may collect your IP address, as well as which page you are visiting on our Website, and may set a Cookie on your browser to enable the widget to function properly. This Privacy Policy does not address or apply to, and we are not responsible for, the privacy, information or other practices of any third parties, including, without limitation, the Medical Group or its Providers, the manufacturer of your mobile device, and/or Third-Party Pages to which our Service may contain a link. Your interactions with the Third-Party Pages, including Social Media Pages, are governed by the privacy policies of the applicable Third-Party Pages. These third parties may at times gather information from or about you. We do not control and are not responsible for the privacy practices of these third parties, or for the personal information that you choose to submit via any Social Media Pages. We encourage you to review the Medical Group's privacy practices and the privacy policies of each Third-Party Pages and other website and application you visit and use.
Data Security
We strive to use reasonable physical, technical and administrative measures to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology. However, you must keep your Account password secure and your Account confidential, and you are responsible for any and all use of your Account. If you have reason to believe that the security of your Account has been compromised, please notify us immediately in accordance with the "Contacting Us" section below.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
California Residents
If you are a California resident, you have the right to know what personal information we collect, use, disclose or sell about you under California Consumer Privacy Act of 2018 (the “CCPA”). Additionally, you have the right to access and delete your personal information.
How to request access to your personal information:
You may request access to your personal information twice in a 12-month period. To do so, please email us at
admin@alphamale.ai with the subject heading "California Privacy Rights". In response, we will produce an Access Report detailing the personal information we have collected, disclosed, and/or sold about you. This Access Report will be delivered by mail or electronically at your request. Note, we may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way. Please be aware that not all information sharing is covered by the California Privacy Rights requirements and only information on covered sharing will be included in our response.
How to request deletion of your personal information:
You may request that we delete the personal information it has collected and/or maintained about you. To do so, please email us at admin@alphamale.ai. Note, we may need to retain certain personal information as permitted by law, such as to complete the transaction for which the personal information was collected, maintain an electronic medical record for a Medical Group or Provider, provide a requested good or service, detect security incidents, protect against malicious, deceptive, fraudulent or illegal activities, comply with legal obligations or to enable solely internal uses that are reasonably aligned with your expectations or lawful within the context in which you provided the information.
We reserve the right to charge a fee where permitted by law, for instance, if your request is manifestly unfounded or excessive. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Verification:
Please note, we will take steps to verify your identity before fulfilling any of the above requests. If you maintain an account with us, we will verify your identity through existing authentication practices for the account (e.g., login and password). If you are not a registered member, we will verify your identity by matching two or three data points that you provide with data points that we maintain and have determined to be reliable for the purposes of verification (e.g., browser or device ID).
Authorized Agents:
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your or your minor child's personal information. In order to designate an authorized agent to make a request on your behalf, you must provide written proof that you have consented to this designation unless the agent has power of attorney pursuant to California Probate Code sections 4000-4465. You must also verify your identity directly with us by providing a copy of your government issued identification.
Response Timing and Format:
If you are an Alpha & Omega customer with an Account, we will deliver our written response to that account online or via email. If you are not an Alpha & Omega customer or do not have an Account, we will deliver our written response by mail or electronically. The response will also explain the reasons we cannot comply with a request, if applicable. Please note, that if you are submitting a request regarding information you provided to a Medical Group, a Provider, or a Pharmacy, your request should be directed to that entity.
Anti-Discrimination Right:
We will not discriminate against you for exercising any of your CCPA rights. But note that some of the functionality and features available to you may change or no longer be available to you upon deletion of your personal information or opt-out of sale of your personal information.
We do not sell your personal information for money, but we use cookies and similar technologies. Please see the section on cookies in "How Information is Collected"; regarding our cookie usage. Additionally, some of our vendors may use your data in a way that could be construed as a sale of data under the CCPA, for example by using machine learning on identity documents to improve an identity verification platform as a whole. We are therefore giving California residents the ability to opt out of the cookies and trackers that may fall under the definition of “sale” under CCPA. To opt out of these cookies and trackers, please contact us at
admin@alphamale.ai.
Colorado, Connecticut, Virginia, Utah and Nevada Residents
Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:
- Confirm whether we process their personal information.
- Access and delete certain personal information.
- Data portability.
- Opt-out of personal data processing for targeted advertising and sales.
Colorado, Connecticut, and Virginia also provide their state residents with rights to:
- Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
- Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
To exercise any of these rights or to appeal a decision regarding a consumer rights request please email us at:
admin@alphamale.ai.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to us at:
admin@alphamale.ai.
Miscellaneous
When using the Service, you may choose not to provide us with certain information, but this may limit the features you are able to use or may prevent you from using the Service all together. You may also choose to opt out of receiving certain communications (e.g., newsletters, promotions) by emailing us your preference. Please note that even if you opt out, we may still send you Service-related communications.
Alpha & Omega may supplement, amend, or otherwise modify this Privacy Policy at any time. Such supplements, amendments and other modifications will be posted on this or a similar page of the Service, and shall be deemed effective as of the "Last Updated" date; provided, however, that Alpha & Omega will notify you and/or require you to accept the updated Privacy Policy if the supplemented, amended or otherwise modified Privacy Policy implements material changes from Alpha & Omega's then-current Privacy Policy. It is your responsibility to carefully review this Privacy Policy each time you visit, access or use the Service.
Contacting Us
If you have any questions about this Privacy Policy, please contact us by email at
admin@alphamale.ai or by regular mail at:
Alpha & Omega Health, Inc.
1317 Edgewater Dr #2377 Orlando, FL 32804
Attn: Privacy Officer